01
42% of total working hours went to admin and repetitive tasks that generated almost no business value.
Case study
Workforce productivity & value
Output volume isn't value created. We redefined productivity around the work that actually moves the business, not the hours spent on it.
Interactive report. Toggle the filters and hover any chart.
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Illustrative data, representative of a real engagement.
The challenge
Everyone was busy. No one could say how much of it mattered.
Activity was easy to measure and value was not, so the organisation managed what it could see: hours, tickets, output volume. None of it answered whether the work was creating value.
We mapped time allocation, output, and task structure together, then reframed productivity as value efficiency, the share of effort that actually moves the business.
What if you could see not just how much people work, but how much value their work creates?
What the data revealed
Four findings that reframed the conversation.
02
High-impact work was concentrated in just 23% of hours, and protecting it mattered more than adding headcount.
03
Quantified roughly 12 reclaimable hours per employee per week through automation, the equivalent of one extra working day.
04
Exposed a near 2× productivity gap between the strongest and weakest teams doing comparable work (92 vs 49).
How we approached it
Four phases. One partnership.
Phase 01
Define
We agreed with leadership what “value” meant for each team — before measuring a single hour.
Phase 02
Map
We brought time allocation, output, and task structure into one model, with definitions everyone could stand behind.
Phase 03
Reframe
We built the view that expressed productivity as value efficiency, surfacing where effort and impact had drifted apart.
Phase 04
Stay
We stayed through the first capacity decisions it informed, refining the model as teams rebalanced their work.
The impact
From measuring activity to measuring value.
~30%
of measured time sat in low-value tasks, now visible and reclaimable
2×
efficiency gap between comparable teams, explained by task structure
1
shared definition of value efficiency replacing competing activity metrics
Measurement shifted from activity volume to value creation, improving capacity planning and unlocking material reclaimable time across teams, without asking anyone to simply work more.
See what your team's time is really worth.
A free 45-minute strategy call. One senior partner, your questions, and an honest read on where value and effort have drifted apart.